Questions and Answers
What is 'luxury home exchange?'
Home exchange is an exciting vacation alternative that is gaining increasing popularity. Home exchangers 'swap' or 'trade' homes for a week or more of vacation.
Luxury home exchange is a vacation exchange only for luxury homeowners. Though there are many home exchange businesses that accept all homes, Exclusive Exchanges accept only luxurious homes in desirable destinations. By doing this, we streamline the process for you by creating a community of similarly-situated luxury homeowners who are interested in exchanging. No more time-consuming slogs through thousands of home listings that would not interest you.
How do I apply for membership?
Simply fill out an application for membership, pay the membership fee, and once your property is accepted, you can begin contacting members for your next vacation. APPLY NOW.
Do you verify the properties?
No. Just as it is not possible to verify vacation rental homes, home exchange websites are unable to physically verify homes. We offer an online portal through which thousands of similarly-situated luxury homeowners can 'meet' to discuss the option of trading or swapping their luxury homes for a vacation-kind of like internet dating, but for luxury homes. Though we provide the connection, it is left to the individual members to conduct due diligence to ensure successful exchanges. Reading member reviews, asking for and verifying exchange testimonials and references, speaking with potential exchange partners, and, having a written agreement which spells out the particular conditions of the exchange are just some of the ways that members can ensure successful vacation home exchanges. Please see our Terms page for more details.
What is your definition of a "luxury" home?
Homes that are furnished to a high standard, and that are located in a desirable travel destinations do very well on Exclusive Exchanges.
What is Member Support?
Our member support team has a mission to make your experience with Exclusive Exchanges a successful one. From the moment you join, you have a team member contacting you to introduce themselves, and offer their support to you. This means they are available to answer questions about how to home exchange and how to use the Exclusive Exchanges website to set up a successful home swap. It means you have a real live person available to you to answer all of your questions. We all know the experience of joining a website and wondering if there is a live person available to help us. With Exclusive Exchanges, you'll feel quite the opposite.
Do you offer any guarantees?
We offer a money-back guarantee to those members who have selected our annual membership option and have not had success setting up an exchange.
What is the “Direct Exchange Plan?”
The Direct Exchange Plan enables members to exchange directly with each other. So, you come to my home and I go to yours. If the exchange involves two primary homeowners, the direct exchange is simultaneous; that is, the members stay in each other’s homes at the same time. If the members own vacation homes, then the exchange can be direct, but may not have to be simultaneous. One member may stay in another member’s ski home in January, and the other member may travel to their home later on in July.
When can I contact other members? Will they receive my personal email address?
You may begin contacting other members immediately. Members will communicate through our secure database and personal emails will not be disclosed unless the members wish to do so.
Is home exchanging safe?
In the many years that home exchanging has been around, there have been very few reports of theft or vandalism. That being said, however, there is a certain element of uncertainty when doing a home exchange. It is advisable to communicate frequently with your prospective exchange partner, and ask for references if possible. For those who regularly rent out their luxury properties, home exchanging is a safer alternative because you actually 'get to know' your exchange partners a little.
Do my auto and homeowner's insurance policies cover exchangers using my car and home?
You should check with your insurance provider for specifics. In the U.S., most auto insurance policies cover other drivers of your vehicle.
Do you recommend that we use a contract or ask for a security deposit?
It is up to the individual members to determine what measures to take that will make them feel comfortable in the exchange. It is a good idea to have some sort of written document clearly spelling out the conditions and contingencies of the exchange, so that expectations can be more easily met.
Should I respond to all inquiries for exchange?
We request that members take a minute to reply to other member's inquiries, even if the response is simply a 'no thanks'. In this way, members know that their exchange offers are being received and considered by each other.
Can I list my property as a rental only?
No. This is a home exchange website, where members are looking to arrange luxury home swaps. Although sometimes members will offer to rent your place if they cannot get an exchange, this is first and foremost a Home Exchange community.